1. Introduction
These Terms and Conditions govern your use of the online courier services provided by Huuneh ("we," "us," or "our"). By creating an online courier account, you (the “client”) agree to comply with these Terms and Conditions.
2. Account Creation
To use our online courier services, you must create an account. You agree to provide accurate and complete information during the registration process. You are responsible for maintaining the security of your account credentials. To create a valid account and place a delivery order, the client must be 18 years of age or older and must follow the remaining terms and conditions outlined.
3. Service Availability
Our online courier services are available for use within the specified regions or countries. We reserve the right to modify or discontinue the services at any time without prior notice.
4. Booking Shipments
You may book shipments through your online courier account. Shipments are subject to availability and our terms of service. You agree to provide accurate shipment details, including sender and recipient information.
5. Payment & Pricing
Payment for courier services from a “Personal Account” is due at the time of booking “PrePaid Service”. Payment for courier services from a “Business Account” is due either at the time of booking “PrePaid Service”, “Weekly Billing” or “Monthly Billing”. We accept payment through the methods specified on our website. Payment methods include: Credit Cards, Cash, Cheques, and E-Transfer. All payments are final and non-refundable, except as required by law. Huuneh reserves the right to change, update, or modify pricing at any time without any notice required.
6. Shipping Guidelines
You agree to comply with all shipping guidelines and regulations imposed by us and relevant authorities. Prohibited items include but are not limited to hazardous materials, illegal substances, explosives or weapons, and perishable goods. Huuneh reserves the right to inspect any package we are solicited to deliver if we deem the package may be in opposition to stated terms and conditions. Inspection includes opening packages to verify contents are as the client stated when processing an order.
7. Delivery
We will make reasonable efforts to deliver shipments according to the specified timelines and service type requested. Delays may occur due to factors beyond our control, such as weather conditions, road work & closures, or other circumstances. We are not liable for delivery delays caused by events beyond our reasonable control. If Huuneh is unable to deliver a shipment, Huuneh will contact the client to notify them of the circumstances surrounding the failed delivery attempt. Huuneh will attempt to deliver the package again for a fee if the client is partly responsible for the failed delivery attempt. If the delivery is returned to the sender the client will be charged double the cost of the original price quoted for that single delivery.
8. Tracking
You may track the status of your delivery through your online courier account. While we strive to provide accurate tracking information, we do not guarantee real-time updates. To ensure the safety and reliability of Huuneh, our clients, and our community drivers, Huuneh will display the name of the assigned driver making the delivery.
9. User Responsibilities
You are solely responsible for the content of your shipments and compliance with applicable laws. You agree not to use our online courier services for illegal or fraudulent activities. You are responsible for making sure your order is ready for pickup when the driver arrives, as Huuneh drivers will not wait longer than 10 minutes during pick up times.
10. Intellectual Property
All content and materials provided through our online courier services are the property of Huuneh or its licensors. You may not reproduce, distribute, or modify any content without our prior written consent.
11. Privacy Policy
Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our online courier services, you consent to the terms of our Privacy Policy.
12. Termination
We reserve the right to terminate or suspend your account at any time for violation of these Terms and Conditions or for any other reason. Upon termination, you must cease all use of our online courier services.
13. Governing Law
These Terms and Conditions are governed by the laws of Ontario, Canada, without regard to its conflict of laws principles. Any disputes arising from these Terms and Conditions shall be resolved through arbitration in Ontario, Canada.
14. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Your continued use of our online courier services constitutes acceptance of the revised Terms and Conditions.
15. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at Customerservice@huuneh.com.
By creating an online courier account, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.