Find everything you need to know about our Delivery Services, pricing, and policies below.
Categories
General Questions
1. What services does your delivery company offer?
We offer a range of delivery services including next-day delivery, scheduled deliveries, and bulk shipping solutions for both individuals and businesses.
2. What areas do you serve?
We provide local, regional delivery services. You can check exactly which city we deliver to under the "Coverage" section on our website menu.
3. How do I place a delivery order?
You can place an order through our website only. Simply provide pickup and drop-off details and click submit.
4. Do you offer same-day delivery?
No, at the moment we are not offering same day delivery. This may change in the future.
Shipping & Delivery
5. How long does delivery take?
All packages are delivered next business day. Please note any packages picked up on Friday will be delivered Monday.
6. Can I schedule a delivery for a specific time?
Yes, we allow customers to schedule deliveries for a preferred date and time depending on service availability. Additional charges may apply. Please contact our customer support team regarding this.
7. What are your delivery hours?
Our delivery hours are typically from 9:00 AM to 9:00 PM, Monday through Friday.
8. Do you deliver on weekends or holidays?
We deliver Monday through Friday and are closed on weekends. Holiday schedules may vary, so please check our website for updates or contact our customer support team.
Tracking & Notifications
9. How can I track my package?
Once your order is confirmed, you will receive a tracking number that allows you to monitor the delivery status in real time.
10. Will I receive delivery notifications?
Yes. Customers receive updates via email or SMS regarding pickup, transit, and final delivery status.
11. What should I do if my tracking information is not updating?
Tracking updates may occasionally be delayed. If your package status has not changed for more than 24 hours, please contact customer support.
Pricing & Payments
12. How much does delivery cost?
We offer a Flat Rate! $9 Next day Delivery.
13. How can I get a delivery quote?
You can get an instant quote through our website by entering pickup and delivery details.
14. What payment methods do you accept?
We only accept Credit cards and Visa debit as a form of payment.
15. Are there additional charges?
Additional charges may apply for oversized packages, remote locations, special handling, or urgent delivery services.
Packages & Restrictions
16. What items are prohibited from delivery?
For safety and legal reasons, we do not deliver:
Hazardous materials
Illegal items
Explosives or flammable goods
Certain perishable products without proper packaging
Drugs and/or Alcohol
17. Is there a weight or size limit for packages?
Yes, the maximum weight allowed per piece is 50 pounds and a maximum size of 24”x24”x24”.
18. Can you deliver fragile items?
Yes, fragile items can be delivered if they are securely packaged by you.
Delivery Issues
19. What happens if the recipient is not available?
If the recipient is unavailable, our driver may:
Leave the package in a safe location, or
Contact the recipient for instructions, or
Attempt redelivery, if you have instructed us to leave your package at the door. We will happily arrange another delivery time. Please note that additional delivery attempts may incur a redelivery fee.
20. What if my package is damaged?
If your package arrives damaged, please report it within 24 hours. We offer coverage for all items to protect against damage or loss during transit up to a MAX $100 per order. Our team will investigate and assist with the claim process.
21. What should I do if my package is lost?
Contact customer support with your tracking number. We will initiate an investigation and update you as soon as possible.
Business Services
22. Do you offer delivery services for businesses?
Yes. We provide tailored logistics solutions for businesses, including scheduled pickups and bulk deliveries.
23. Can businesses get discounted shipping rates?
Yes. Businesses that ship frequently may qualify for discounted or contract pricing.
24. Do you provide API or integration for e-commerce stores?
Yes, we offer easy and seamless integration options for online stores so businesses can automate shipping and tracking.
Pickup Services
25. Do you offer package pickup?
Yes. We can pick up packages directly from your home, office, or warehouse.
26. Is there a pickup fee?
No, we do not charge pick up fees as long as it is within our Zone coverage!
27. Can I cancel or modify a delivery request?
Yes. Orders can usually be modified or canceled before the driver has been dispatched.
Insurance & Security
28. Do you offer package insurance?
Yes. We offer coverage for all items to protect against damage or loss during transit up to a MAX of $100 per order.
29. How do you ensure package safety?
Our drivers follow strict handling procedures and packages are monitored through our tracking system.
Customer Support
30. How can I contact customer support?
You can reach our support team through Phone, Email, or WhatsApp Chat.
31. What are your customer support hours?
Customer support is available between the hours of 9AM and 5PM Eastern standard time! For any inquires beyond these hours we can help you via e-mail or WhatsApp Chat.